Terms & Conditions

These Terms & Conditions (“Terms”) govern luggage pickup, temporary holding, transportation, delivery, and related concierge services provided by QarryOn LLC (“QarryOn,” “we,” “us,” or “our”).

QarryOn services may include:

• Scheduled luggage pickup
• Temporary secure holding
• Transportation and delivery
• Airport curbside handoffs
• Hotel, Airbnb, or accommodation handoffs
• Event and group-travel luggage coordination

QarryOn is not an airline, airport operator, hotel, or governmental transportation authority. We do not control airline operations, airport security procedures, hotel policies, traffic conditions, or other third-party operations that may affect service.

Submitting a QarryOn intake form constitutes a service request and does not create a confirmed reservation.

Before confirming a request, QarryOn may review:

• Service availability
• Pickup and delivery distance
• Requested timing
• Luggage quantity
• Storage requirements
• Operational or special-service requirements

Final pricing may differ from an initial website estimate or displayed tier price when additional services or operational requirements apply.

Customers are responsible for:

• Providing complete and accurate pickup and delivery information
• Providing current contact information
• Accurately identifying the number of bags being transferred
• Providing applicable flight information when requested
• Providing relevant service or special-handling instructions
• Ensuring luggage is properly closed, secured, and reasonably suitable for ordinary handling and transportation
• Ensuring all luggage contents comply with these Terms and applicable law

The Customer remains responsible for all contents placed inside luggage tendered to QarryOn.

The following items may not be placed in luggage handled, stored, or transported by QarryOn:

• Live animals, pets, insects, or other living organisms
• Firearms, ammunition, explosives, fireworks, or explosive devices
• Illegal weapons or items prohibited by applicable law
• Gasoline, fuels, lighter fluid, propane, butane, or other highly flammable liquids or gases
• Hazardous chemicals, corrosives, toxic substances, pesticides, or other hazardous materials
• Illegal drugs, unlawfully possessed controlled substances, or contraband
• Stolen or unlawfully obtained property
• Human remains or biological specimens
• Uncontained liquids or substances likely to leak
• Perishable goods requiring refrigeration or temperature-controlled storage
• Any property whose possession or transportation would violate federal, state, or local law

Customers may be responsible for losses, cleanup costs, damage, injuries, penalties, or other expenses arising from prohibited, dangerous, improperly packaged, or undisclosed items.

Customers must disclose batteries or battery-powered equipment that are:

• Damaged or defective
• Swollen or leaking
• Subject to a manufacturer recall
• Unusually large or high-capacity
• Otherwise potentially hazardous

QarryOn may refuse battery-powered equipment when its condition, packaging, size, or characteristics create a safety concern.

Customers should not place unusually valuable, essential, fragile, or irreplaceable property in luggage transferred to QarryOn.

Examples include:

• Cash or negotiable instruments
• Jewelry, precious metals, or collectibles
• Fine art or heirlooms
• Passports or identification documents
• Prescription medications
• Keys
• Sensitive business materials
• Unusually valuable electronics or professional equipment

QarryOn does not ordinarily open luggage or inventory its contents. Acceptance of luggage does not constitute acknowledgment of its contents or their stated value.

The $250 maximum applies to the booking in the aggregate and not to each individual bag, item, or piece of property.

This limitation is a contractual limitation of liability and is not insurance.

Customers are responsible for maintaining any travel, renters, homeowners, baggage, personal-property, or other insurance they consider appropriate for property exceeding QarryOn’s maximum liability.

Nothing in these Terms is intended to exclude or limit liability where applicable law does not permit such exclusion or limitation.

To the fullest extent permitted by law, QarryOn is not responsible for loss or damage resulting from:

• Ordinary wear and tear
• Pre-existing damage
• Defective wheels, handles, zippers, locks, straps, or closures
• Improper or insufficient packing
• Fragile items inadequately protected inside luggage
• Leakage from liquids or toiletries
• Perishable property
• Prohibited or undisclosed contents
• The inherent nature or defect of an item
• Acts or omissions of the Customer or authorized recipient
• Governmental, airport, airline, law-enforcement, or security actions
• Circumstances outside QarryOn’s reasonable control

The Customer or an authorized representative must make luggage available at the approved pickup location and time.

Customers should verify the number of bags transferred at pickup and promptly report any discrepancy.

Once luggage is accepted, QarryOn will coordinate its transportation and, when applicable, temporary secure holding through final delivery.

QarryOn provides service-status updates throughout the customer journey. Depending on the service, updates may include:

• QarryOn arrival
• Luggage pickup
• Secure hold
• Departure for delivery
• Arrival at the delivery location
• Completed delivery
• Service completion

Standard journey updates do not constitute continuous GPS tracking.

When offered, customers may purchase optional AirTag-assisted location visibility. AirTag functionality depends upon third-party technology, devices, networks, connectivity, and services outside QarryOn’s control. Continuous or precise location information is therefore not guaranteed.

Customers must provide accurate delivery instructions and identify the person or location authorized to receive luggage.

When authorized by the Customer, luggage may be delivered to:

• A hotel front desk or concierge
• An accommodation host
• An event representative
• A trusted contact
• Another approved recipient or location

QarryOn’s custody ends once luggage has been delivered according to the Customer’s instructions and delivery has been confirmed.

If a Customer expressly authorizes unattended delivery, the Customer assumes responsibility for loss, theft, damage, weather exposure, or other events occurring after the authorized delivery is completed.

QarryOn airport service is limited to approved curbside pickup and delivery locations.

• Arriving customers must collect their own luggage before meeting QarryOn.
• QarryOn does not retrieve luggage from baggage claim or airline-controlled facilities.
• Customers are responsible for providing accurate flight information.
• Customers should remain reasonably available for service coordination.
• Customers remain responsible for airline check-in, baggage, boarding, and airport deadlines.

QarryOn cannot guarantee airline baggage acceptance, check-in, boarding, or flight departure.

Additional charges may apply for:

• Overnight or multi-day storage
• Rush requests
• After-hours service
• Oversized or additional luggage
• Additional stops
• Extended waiting time
• Itinerary or destination changes
• Rerouting or redelivery
• Locations outside QarryOn’s standard service area

When reasonably practicable, QarryOn will communicate material additional charges before completing the affected service.

Pickup and delivery times are service windows or estimates unless QarryOn expressly states otherwise.

Service timing may be affected by circumstances such as:

• Traffic or road closures
• Weather conditions
• Airport congestion
• Accidents
• Flight disruptions
• Security procedures
• Governmental action

Customers should notify QarryOn promptly when travel plans, flights, destinations, or requested service times change.

QarryOn may be unable to complete a pickup or delivery when the Customer or designated recipient:

• Is unavailable or unreachable
• Is materially late
• Provides inaccurate information
• Fails to follow agreed pickup or delivery instructions

QarryOn may make reasonable efforts to contact the Customer and resolve the situation.

Additional waiting, storage, rerouting, return, or redelivery charges may apply.

QarryOn reserves time, transportation capacity, and, when applicable, storage capacity for each confirmed booking. The following cancellation policy applies once a service request has been accepted and the booking has been confirmed.

No-Shows and Service Already Underway

• No-show: A booking is nonrefundable if the Customer fails to appear, cannot be reached within a reasonable period, or fails to make luggage available at the agreed pickup location and time.
• After QarryOn arrives: A booking is nonrefundable if QarryOn has arrived at the confirmed pickup location and service cannot be completed because of the Customer’s absence, unavailability, inaccurate information, or failure to follow agreed instructions.
• After luggage pickup: Once QarryOn has accepted custody of the Customer’s luggage, the service has commenced and the booking is nonrefundable.

Travel Delays and Itinerary Changes

QarryOn recognizes that flight delays, cancellations, and other travel disruptions may affect a Customer’s itinerary. Customers should notify QarryOn as soon as reasonably possible when their travel plans change.

When operationally feasible, QarryOn may adjust a scheduled pickup or delivery time rather than requiring cancellation of the booking. Schedule changes are subject to availability and are not guaranteed.

Additional charges may apply when a change requires:

• Additional mileage or rerouting
• Waiting time
• Additional or overnight storage
• After-hours service
• Additional stops
• Other services beyond the original confirmed booking

For a documented airline cancellation, significant flight disruption, severe weather event, or similar circumstance outside the Customer’s reasonable control, QarryOn may, at its discretion, offer rescheduling or a credit toward a future QarryOn service when a monetary refund would not otherwise be available under this policy.

Cancellations by QarryOn

If QarryOn cancels a confirmed booking before service begins because QarryOn is unable to provide the service, the Customer will receive a full refund of amounts paid for services not provided.

A refund may not be required when QarryOn refuses or terminates service because of:

• Prohibited or dangerous property
• Materially inaccurate information provided by the Customer
• Unsafe or unlawful circumstances
• Customer misconduct
• Another material violation of these Terms

Refund Processing

Eligible refunds will be returned to the original payment method when reasonably practicable. Refund processing times may vary depending on the Customer’s financial institution or payment provider.

Customers should inspect their luggage promptly following delivery and report suspected loss or physical damage as soon as reasonably possible.

A claim should include, when available:

• The Customer’s name
• Booking information
• A description of the loss or damage
• Photographs of the affected luggage or property
• Reasonable documentation establishing ownership and value

QarryOn may request additional information reasonably necessary to investigate a claim.

Any payment or resolution remains subject to these Terms, including the $250 maximum liability per booking.

QarryOn may refuse, suspend, or terminate service when luggage, customer conduct, requested service conditions, or other circumstances create a reasonable:

• Safety concern
• Legal concern
• Operational concern
• Security concern

QarryOn does not routinely inspect the contents of closed luggage. However, reasonable action may be taken when QarryOn believes luggage contains dangerous, illegal, prohibited, leaking, or unsafe property.

Customers and their representatives must interact safely and respectfully with QarryOn personnel and service providers.

QarryOn may refuse or terminate service in response to:

• Threatening or abusive conduct
• Discriminatory conduct
• Fraudulent or illegal activity
• Dangerous behavior
• Materially disruptive conduct

QarryOn may rely on third-party services such as:

• Payment processors
• Scheduling systems
• Mapping and navigation platforms
• Communications providers
• AirTag or Apple services
• Other technology or service providers

QarryOn is not responsible for temporary outages, inaccuracies, interruptions, or failures of third-party systems outside QarryOn’s reasonable control.

QarryOn is not responsible for delays or failures caused by events beyond its reasonable control, including:

• Severe weather or natural disasters
• Accidents or road closures
• Civil emergencies
• Government actions
• Airport shutdowns
• Security incidents
• Telecommunications failures
• Similar circumstances beyond QarryOn’s reasonable control

QarryOn will make reasonable efforts to communicate with affected customers and modify or complete service when practicable.

By submitting a service request, customers authorize QarryOn to use the contact information provided to communicate regarding:

• Availability and pricing
• Pickup and delivery
• Storage and transportation
• Payments
• Schedule or itinerary changes
• Customer support

Additional rules concerning the collection and use of personal information may be addressed in a separate QarryOn Privacy Policy.

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

Nothing in these Terms waives any right or protection that cannot lawfully be waived under applicable law.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

QarryOn may update these Terms periodically. The Terms in effect when a confirmed booking is made will generally govern that booking unless a change is required by law or reasonably necessary for safety.

These Terms, together with the applicable booking confirmation, final pricing, and any policies expressly incorporated into the booking, constitute the agreement between QarryOn and the Customer regarding the requested service.