Privacy Policy

1. Information We Collect

QarryOn LLC (“QarryOn,” “we,” “us,” or “our”) collects information reasonably necessary to review service requests, coordinate luggage services, communicate with customers, process transactions, track service progress, and maintain appropriate service records.

Depending on your interaction with QarryOn, this may include:

• Your name, email address, and telephone number;
• Pickup and delivery addresses or locations;
• Flight, airline, arrival, departure, hotel, accommodation, event, or other travel-related information you provide;
• Luggage quantity, luggage descriptions, service type, timing, storage requirements, and special instructions;
• Communications between you and QarryOn regarding your booking or service;
• Booking, payment, refund, and transaction-related information;
• Pickup, custody, storage, transit, delivery, and service-status information; and
• Information you voluntarily provide when contacting QarryOn, requesting support, reporting an issue, or submitting a claim.

2. How We Use Your Information

QarryOn uses customer information primarily to provide and support luggage concierge services. We may use information to:

• Review and respond to service requests;
• Determine service availability and pricing;
• Confirm and manage bookings;
• Coordinate luggage pickup, secure holding, transportation, and delivery;
• Communicate arrival, pickup, storage, en route, delivery, and service-completion updates;
• Coordinate optional tracking services when requested;
• Process payments, refunds, adjustments, and related records;
• Respond to customer questions, concerns, or claims;
• Maintain appropriate operational and transaction records;
• Protect customers, QarryOn, and property from fraud or misuse;
• Comply with applicable legal obligations; and
• Improve the reliability and administration of our services.

3. Sale of Personal Information and Advertising

QarryOn does not sell customer personal information.

QarryOn also does not use information submitted through a luggage service request to create third-party advertising profiles or sell that booking information to advertisers.

4. Service Providers and Third-Party Platforms

QarryOn uses third-party technology and service providers to help operate the business and provide customer services.

These providers may include services used for:

• Scheduling and booking;
• Payment processing;
• Website hosting and technical infrastructure;
• Email, text, or other service communications;
• Business records and operational administration; and
• Other functions reasonably necessary to provide the service.

For example, QarryOn currently uses Calendly to facilitate service requests and scheduling and Stripe to facilitate payment processing. Information submitted through those services may be processed by those providers in accordance with their own applicable terms and privacy practices.

QarryOn does not control every independent use of information made by a third-party provider under that provider's own legal obligations or privacy practices.

5. Payment Information

Payments may be processed through third-party payment providers such as Stripe. When you make a payment, payment and transaction information may be provided directly to the payment provider.

QarryOn does not intend to directly collect or store your complete payment card number through its own website or booking form when payment is processed through a third-party payment provider.

QarryOn may receive and retain transaction-related information necessary for business records, such as payment status, amount, transaction date, refunds, and other information associated with your booking.

6. Location, Journey Updates, and Tracking

Providing QarryOn's service requires location information about your luggage and the requested service journey. This may include pickup locations, delivery locations, storage locations, route or service-status information, and other location details necessary to complete your booking.

QarryOn may also provide journey updates reflecting stages such as arrival, pickup, secure hold, en route, delivery, and service completion.

If you purchase or receive an optional AirTag tracking service, location information associated with that tracking service may be used to provide additional visibility into the location of your luggage.

7. When Information May Be Shared

QarryOn may disclose information when reasonably necessary to provide or administer a requested service. This may include disclosure to service providers that perform functions on QarryOn's behalf.

Information may also be disclosed when reasonably necessary to:

• Complete or support a customer-requested service;
• Process a payment, refund, or transaction;
• Investigate suspected fraud, theft, misuse, or safety concerns;
• Protect the rights, safety, or property of customers or QarryOn;
• Respond to a customer claim or dispute;
• Comply with a subpoena, court order, legal process, or applicable law; or
• Respond to a lawful request from law enforcement or another government authority.

QarryOn may also transfer information as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

8. How Long We Keep Information

QarryOn retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information and may take into account:

• Whether a booking or customer relationship remains active;
• Operational and customer-service needs;
• Transaction, tax, accounting, and business-record requirements;
• Potential or existing claims and disputes;
• Fraud prevention and security considerations; and
• Applicable legal or regulatory obligations.

Information processed by third-party providers may be retained according to those providers' own retention policies and legal obligations.

9. Information Security

QarryOn takes reasonable measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure. We also rely on established third-party service providers for functions such as scheduling, payment processing, and website infrastructure.

However, no website, electronic transmission, storage system, or online service can be guaranteed to be completely secure. QarryOn therefore cannot guarantee absolute security of information.

10. Your Information and Choices

You may contact QarryOn if you would like to ask a question about personal information you have provided to us, request that inaccurate information be corrected, or request deletion of information.

We will consider and respond to requests as appropriate and as required by applicable law. QarryOn may need to retain certain information where reasonably necessary for transactions, accounting, fraud prevention, dispute resolution, legal compliance, or other legitimate business purposes.

We may take reasonable steps to verify the identity of a person making a privacy-related request before providing, correcting, or deleting information.

11. Service Communications

When you request or book QarryOn service, we may use the contact information you provide to communicate with you about that service. Communications may include booking confirmation, pricing or payment information, arrival coordination, pickup confirmation, journey updates, delivery coordination, service completion, schedule changes, customer support, or safety-related information.

These operational communications are part of providing the service you requested and are distinct from optional promotional or marketing communications.

12. Children’s Privacy

QarryOn's services are not directed to children under 13, and QarryOn does not knowingly seek to collect personal information directly from children under 13 through its booking process.

If you believe a child has provided personal information to QarryOn without appropriate authorization, please contact us so we can review the matter.

13. Third-Party Websites and Services

QarryOn's website or communications may contain links to third-party websites or services. This Privacy Policy does not govern the independent privacy practices of third parties.

We encourage customers to review the privacy information provided by third-party services they choose to use.

14. Legal Requirements and Rights

Privacy rights and obligations may vary depending on where a customer resides and which laws apply. Nothing in this Privacy Policy is intended to limit rights that cannot lawfully be limited.

QarryOn will process privacy requests and personal information in accordance with applicable law.

15. Changes to This Privacy Policy

QarryOn may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, service providers, or legal requirements.

When we update this Privacy Policy, we may revise the effective date shown on this page. Material changes may also be communicated through other reasonable means when appropriate.